Welcome to Queens Medical Centre
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can find a copy of our practice leaflet here: QMC Practice Leaflet.
Letter to Boutport Medical Centre Patients
IMPORTANT INFORMATION REGARDING YOUR GP SURGERY
PLEASE READ CAREFULLY
Re: Boutport Medical Centre, Barnstaple
As many patients will be aware, we have been struggling for a while to recruit and retain doctors for the practice.
Having looked carefully at the options, we have now made the difficult decision to resign our contract with effect from 21 August 2017. At this point the three of us will be leaving and the premises will no longer be available.
The decision to give up our contract has not been easy, but followed a long period of reflection on the best way forward for all concerned.
However, we are pleased to say that agreement has been reached to make sure you continue to have a doctor and to benefit from good local care after that date.Boutport Medical Centre has been working with four neighbouring surgeries on a plan to sustain GP care in the town centre.
This has taken a little while to work through, but we are now in a position to tell you Queens Medical Centre is taking on all patients from Boutport Medical Centre by becoming partners on the GP contract from 30 June 2017. This will ensure that the transition for patients is as smooth as possible when we leave.
After 21 August, it will simply be a case of going to Queens Medical Centre rather than to Boutport Medical Centre, which will close. Appointments will be bookable in exactly the same way by calling 01271 372672.
As a patient, you won’t need to do anything else unless you want to register with a different practice.
NHS England, which is responsible for ensuring that people have access to GP services, fully supports this approach as the best answer in the circumstances.
With services transferring to Queens Medical Centre, patients will be able to see a range of GPs and other skilled staff in a modern, purpose-built healthcare facility with parking next door and good access for people with disabilities.
You’ll see several familiar faces, as many of our staff will be moving across the road to work at Queens Medical Centre.
We would like take this opportunity to introduce Queens Medical Centre to you:
We are pleased to have been able to work with our local colleagues to ensure that local people have access to GP care in the town centre.
We would like to invite you all to come along and see the practice, learn more about the services we have on offer and meet all of the team. Please feel free to drop in at any time to meet with either Sharon Gavin-Jones, our Practice Manager, or just to have a look around. You can also call us on 01271 372672 with any questions you may have – we’d particularly like to hear from patients who would be impacted by the Boutport building closing.
We have plans in place to recruit additional GPs and clinical staff over the summer to ensure that all our patients continue to receive a high standard of care.
We are really looking forward to meeting you and excited at being given the opportunity to continue to provide your health care at our Practice.
What if I want to find another practice?
If you do not wish to automatically transfer to Queens Medical Centre, you may register at another GP practice to ensure continuity of care.
All surgeries tend to have a different mix of services, staff and opening times. We would suggest looking at the NHS Choices website. This allows you to find nearby surgeries and then to see what each offers. See: www.nhs.uk
You may also contact NHS England, which is responsible for ensuring that people have access to GP services, via:
Tel: 0113 825 5299
Patients who have concerns can contact us at Boutport Medical Centre using the details at the top of this letter.
It has been a privilege to work with you all, through difficult times and through happy times. We wish you all less of the former, and more of the latter. Thank you.
Dr C Dawson, Dr L Armstrong & Dr L Rosenbaum
Boutport Medical Centre
Open Letter to Patients, colleagues and Other Healthcare Agencies
The staff at Queens Medical Centre are delighted to announce the return of Dr Sinclair in April. Dr Sinclair told us ‘I am looking forward to returning to work and being part of the excellent team at QMC again and to provide the best care for our patients. I would also like to say that I have appreciated all the support I have received from the team and patients’.
We are also excited to be receiving a new full-time partner to the practice, who will be starting in July.
Dr Kalsi and Dr Holman, who continue to provide a high-quality service, understand the importance of continuity of care for their patients. They both recognise that the last months have seen a number of changes and would like to reassure their patients that the return of Dr Sinclair will provide stability. Drs Holman and Kalsi say ‘We value our patients and aim to provide the best service for them with their health at the centre of all that we do. We know that the change in appointment system that we undertook to cope with rising patient demand is proving to be very successful and we now do not have a waiting list for patients to speak to their Dr whereas previously some patients were experiencing many weeks wait to see their Dr. We feel this has to be better for our patients in the long term”.
Sharon Gavin-Jones, our Practice Manager, is always pleased to help patients with any queries they may have.
Dr Richard Holman
Dr Baljit Kalsi
Dr Jane Sinclair
Prescriptions Email Account
We now have a dedicated prescription request email account where you can email your prescription requests. The address for this is D-CCG.email@example.com
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Comments from Patients
"Thank you for your help today, 30/3/16, especially the very helpful receptionist and GP who called me (sorry, can't remember the name). I'm very grateful for the assistance you gave me when I was away from home and unable to see my own GP"
“Thank you all for looking after me so well!”
“Thank you for your friendly, kind and encouraging approach – it was worth moving back to Barnstaple to have such good care and services again!!”
“I am eternally grateful for your support a few years ago, given professionally and with such warmth and care”.
"I have been coming in since August for an ongoing problem and the treatment I have received At Queens Medical Centre has been excellent! The receptionists do a thankless job and I think they are all wonderful, not a lot of people appreciate what they do"
(Site updated 19/06/2017)