The surgery is currently operating a telephone consultation appointment system where a doctor will ring you back following your request for an appointment. The reception staff will ask you for some general information about your health issue or concern in order to assist the doctors in prioritising the calls. It helps the doctors if you can give the receptionists as much information as you feel comfortable with and ensure they have a correct contact number for you.
From the information you provide the Receptionists may well advise that the Nurse Practitioner will be able to assist, she is extremely competent and experienced and can deal with many minor illnesses.
With the exception of emergencies please ring before 11 am for a morning call back and by 4.30 pm for an afternoon call back.
Appointments with the practice nurses and the phlebotomists can be made directly via reception. You can also request a telephone appointment on the day with a practice nurse or nurse practitioner.
Before you make an appointment to see your GP, consider the alternatives. The pharmacist behind the counter at your local chemist may be able to give you the help you need, so you won't have to spend time waiting for an appointment. Pharmacists are highly trained health professionals, and may offer a wider range of health services than you might think. Pharmacists can help with:
- Mild skin conditions, such as acne and eczema
- Coughs and colds, including nasal congestion and sore throats
- Minor cuts and bruises
- Constipation and haemorrhoids (piles)
- Hayfever and allergies
- Aches and pains, such as headaches, earache and backache
- Indigestion, diarrhoea and threadworms
- Period pain and thrush
- Warts, verrucas, mouth ulcers and cold sores
- Athlete's foot
- Nappy rash and teething
- Emergency contraception (the morning-after pill)
- Needle and syringe exchange services
- Pregnancy tests
- NHS stop-smoking courses
Many pharmacies offer a Medicines Use Review (MUR). This is a detailed review of the medicines that you take. It’s especially useful for people who take a number of medicines, and leads to better alternatives being prescribed. Ask your pharmacist for more details.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Our reception team is here to help you. The receptionists answer the telephone, deal with enquiries and organise repeat prescriptions, amongst other things. Their job is very demanding so please be patient.
You Can Help Us By:
- Being on time for your appointment
- Letting us know if you need to cancel
- Calling for a home visit or urgent appointment before 11:00 (see Home Visits)
- Ringing for the results of tests after 12.00 pm